OPSIS DESIGNS

Privacy Policy

Effective Date: September 9, 2026

OPSIS DESIGNS PTY LTD (hereinafter referred to as “OPSIS DESIGNS”, “we”, “us”, or “our”) operates the e-commerce website www.opsis-designs.com (the “Site”). We are committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, disclose, process, and safeguard your personal information when you visit our Site, make a purchase, or otherwise interact with us.

By accessing our Site or purchasing our products, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our Site or provide us with your personal data.

1. Information We Collect

We collect several types of information from and about users of our Site, depending on how you interact with us.

1.1 Personal Data You Voluntarily Provide

  • Identity and Contact Data: Includes your first name, last name, email address, billing address, shipping address, and telephone number. You provide this information when you create an account, purchase a product, sign up for our newsletter, or contact our customer support.
  • Financial Data: Includes payment card details, billing address, and transaction histories. Payment information is processed directly by our secure third-party payment gateways and is not stored on our internal servers.
  • Profile Data: Includes your username, password, purchases or orders made by you, your interests, preferences, feedback, and product reviews.
  • Communications Data: Includes any information you provide when you communicate with us via email, contact forms, or customer service channels.

1.2 Information Automatically Collected

  • Technical Data: When you browse our Site, we automatically collect details about your device and internet connection. This includes your Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
  • Usage Data: Includes information about how you use our website, products, and services, such as the pages you visit, the links you click, the duration of your visit, and the products you view or search for.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and pixels to collect information about your browsing activity. For more information, please see Section 6 (Cookies Policy) below.

2. How We Use Your Information

We use the personal information we collect for various commercial and legal purposes, including:

2.1 Order Processing and Fulfillment

  • To process, manage, and deliver your orders for daily goods and home essentials.
  • To send you order confirmations, shipping updates, and invoices.
  • To process your payments and prevent fraudulent transactions.

2.2 Customer Support and Relationship Management

  • To respond to your inquiries, complaints, or feedback.
  • To notify you about changes to our terms, conditions, or this Privacy Policy.
  • To ask you to leave a product review or complete a customer satisfaction survey.

2.3 Marketing and Personalization

  • To deliver newsletters, promotional emails, and updates about our new arrivals, special offers, and seasonal collections, provided you have consented to receive them.
  • To display personalized recommendations, advertisements, and content tailored to your browsing habits.
  • To measure the effectiveness of our advertising campaigns.

2.4 Website Optimization and Analytics

  • To administer, protect, and improve our Site, including troubleshooting, data analysis, testing, system maintenance, and support.
  • To analyze user trends and behavioral insights to optimize our storefront layout and stock inventory.

2.5 Legal Compliance and Security

  • To detect, prevent, and mitigate fraud, cyberattacks, and illegal activities.
  • To comply with applicable legal obligations, tax regulations, and accounting requirements under Australian law.
  • To enforce our Terms of Service and protect our business interests or the rights of our users.

3. Legal Basis for Processing Your Information

Under global data protection laws (including the Australian Privacy Act 1988 and, where applicable, the General Data Protection Regulation – GDPR), we rely on the following legal bases to process your personal data:

  • Performance of a Contract: The processing is necessary for us to fulfill our contractual obligations to you, such as delivering a product you purchased.
  • Consent: You have given clear and explicit consent for us to process your data for a specific purpose, such as subscribing to marketing emails. You can withdraw your consent at any time.
  • Legitimate Interests: The processing is necessary for our legitimate business interests, such as optimizing our website, protecting against security threats, and conducting standard commercial marketing, provided your fundamental rights do not override those interests.
  • Legal Obligation: The processing is required for us to comply with statutory laws, including corporate taxation, financial auditing, and consumer safety rules.

4. Sharing and Disclosure of Your Information

We do not sell, rent, or trade your personal data to third parties for their marketing purposes. We only share your data with trusted third-party service providers and partners who perform operational services on our behalf.

4.1 Third-Party Service Providers

We share information with vendors who assist us with specific functions:

  • Payment Processors: To securely process credit card and alternative online payments (e.g., Stripe, PayPal).
  • Logistics and Shipping Companies: To print delivery labels and transport packages to your shipping address (e.g., Australia Post, DHL, Fedex).
  • Marketing Agencies and Email Platforms: To manage and send automated newsletters and marketing materials (e.g., Klaviyo, Mailchimp).
  • IT and Analytics Providers: To maintain website stability, hosting infrastructure, and evaluate traffic patterns (e.g., Google Analytics, Shopify, AWS).

4.2 Professional Advisers and Legal Compliance

We may disclose your data if required to do so by law or in the good faith belief that such action is necessary to:

  • Comply with legal mandates, court orders, or subpoenas.
  • Protect the rights, property, or physical safety of OPSIS DESIGNS, our employees, or our customers.
  • Assist regulatory authorities or law enforcement agencies during audits or criminal investigations.
  • Consult professional advisers, including accountants, auditors, lawyers, and insurers.

4.3 Business Transfers

In the event that OPSIS DESIGNS undergoes a business transition, such as a merger, acquisition, restructuring, or asset sale, your personal data may be transferred as part of the evaluation and transfer of business assets.

5. International Data Transfers

OPSIS DESIGNS PTY LTD is based in Australia. The third-party service providers we use may operate infrastructure and store data in other countries, including the United States and member states of the European Union.

When your data is transferred internationally, we ensure that appropriate technical, administrative, and legal protections are in place. This includes utilizing standard contractual clauses or verifying that the destination country provides adequate statutory protections for digital privacy.

6. Cookies Policy

Cookies are small text files placed on your device to collect standard internet log information and visitor behavior data.

6.1 Types of Cookies We Use

  • Essential Cookies: Required for the operational baseline of our Site. They allow you to log into secure areas, add items to your shopping cart, and perform electronic billing.
  • Performance and Analytics Cookies: Help us recognize and count the number of visitors, showing us how users move around the Site. This helps us improve website navigation.
  • Functional Cookies: Used to recognize you when you return to our Site. This enables us to greet you by name and remember your preferences (such as your chosen region or language).
  • Targeting and Advertising Cookies: Record your visit to our website, the pages you have visited, and the links you followed. We use this information to make our Site and the advertising displayed on it more relevant to your interests.

6.2 Managing Cookies

You can configure your internet browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of this Site may become inaccessible or fail to function properly.

7. Data Security

We implement appropriate technical, organizational, and physical security measures designed to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed in an unauthorized way.

  • All web traffic and transaction data transmission on our Site is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology.
  • Access to your personal information is strictly restricted to employees, contractors, and agents who have a specific business need-to-know. They are bound by strict confidentiality obligations.
  • While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee its absolute security.

8. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

In determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the processing purposes, and applicable statutory limitation periods. For example, tax and corporate laws in Australia require us to retain customer transaction history and invoicing data for up to seven years.

9. Your Privacy Rights

Depending on your geographic location, you may possess specific legal rights regarding your personal data under the Australian Privacy Act, GDPR, or equivalent frameworks.

9.1 Overview of Rights

  • Right of Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate, incomplete, or out-of-date personal information.
  • Right to Erasure (“Right to be Forgotten”): You can request that we delete your personal data under certain conditions, such as when the data is no longer necessary for the purposes it was collected.
  • Right to Restrict or Object to Processing: You can object to the processing of your data for direct marketing purposes, or request that we suspend processing under specific conditions.
  • Right to Data Portability: You can request a structured, commonly used, and machine-readable copy of your personal data to transfer to another service provider.
  • Right to Withdraw Consent: Where our processing relies entirely on your explicit consent, you have the right to withdraw that consent at any time.

9.2 Exercising Your Rights

To exercise any of the rights listed above, please submit a clear request to our privacy team using the contact information provided in Section 11. We will review and respond to your request within the legally mandated timeframe (typically 30 days). For security purposes, we may require you to verify your identity before processing the request.

10. Children’s Privacy

Our Site and products are directed exclusively toward adults and individuals who are at least 18 years of age. We do not knowingly collect personal information from children under the age of 16. If you are a parent or legal guardian and believe that your child has provided personal information to us, please contact us immediately. If we discover that we have inadvertently collected data from a child under 16 without verified parental consent, we will delete that information from our servers promptly.

11. Contact Information

If you have any questions, comments, or concerns about this Privacy Policy, or if you wish to exercise your legal data privacy rights, please contact us using the formal avenues outlined below:

  • Company Name: OPSIS DESIGNS PTY LTD
  • Website: www.opsis-designs.com
  • Contact Email: jkwmpl@opsis-designs.com
  • Physical Address: 384 New South Head Road, Double Bay NSW 2028, Australia
  • Contact Telephone: +61 468 154 244

If you are unsatisfied with our response to a privacy concern, you have the right to lodge an official complaint with a competent supervisory authority, such as the Office of the Australian Information Commissioner (OAIC) in Australia or your local data protection regulatory board.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operational business practices, technological integrations, or due to updates in relevant data protection laws.

When changes are made, we will update the “Effective Date” at the top of this document. Any material modifications will be announced via a prominent notification on our website homepage or sent directly to our registered account holders via email. We encourage you to review this policy periodically to stay informed about how we are protecting your information.