OPSIS DESIGNS

Refund and Returns Policy

Effective Date: September 9, 2026

Thank you for shopping at OPSIS DESIGNS. We want you to love your daily essentials and home finds. However, if you are not entirely satisfied with your purchase, we are here to help you resolve the issue through our structured return and exchange process.

By making a purchase on our website (opsis-designs.com), you agree to be bound by the terms and conditions outlined in this Refund and Returns Policy.

1. Strict “No Refund Without Return” Policy

At OPSIS DESIGNS, we maintain a strict No Returnless Refund policy. Under no circumstances will a monetary refund or store credit be issued for an item that remains in the buyer’s possession.

To qualify for a refund, store credit, or replacement, the physical item must be successfully returned to our designated warehouse facility in its original condition. We do not offer cash compensation, partial refunds, or full refunds where the customer keeps the product, regardless of the reason for dissatisfaction, sizing errors, or change of mind.

If you receive an item, you must physically mail it back to us following the steps in Section 3 to receive any form of reimbursement.

2. Eligibility for Returns

To be eligible for a return and subsequent refund, your item must meet the following strict criteria:

  • Timeframe: You must initiate your return request within 30 days from the date your package was delivered.
  • Item Condition: The item must be unused, unwashed, unaltered, and in the exact same condition that you received it. It must be completely free of dirt, pet hair, or signs of wear.
  • Packaging: The product must be returned in its original, undamaged packaging, including all original labels, tags, protective boxes, and instruction manuals.
  • Proof of Purchase: You must provide the original order number or invoice received at the time of purchase.

Non-Returnable Items

The following types of products cannot be returned or refunded:

  • Items marked as “Final Sale”, “Clearance”, or bought during liquidation promotions.
  • Hygiene-sensitive products once their protective seals are broken (such as specific bathroom organizers or personal care accessories).
  • Gift cards.

3. How to Initiate a Return

To return an item, you must follow our official inspection workflow. Do not send items back to our corporate office address without prior authorization, as they will not be processed.

  1. Submit a Request: Contact our customer service team via email at jkwmpl@opsis-designs.com within 30 days of delivery. State your order number and the specific reason for the return.
  2. Receive Authorization: If your request meets our baseline criteria, we will send you a Return Merchandise Authorization (RMA) number along with the correct warehouse return shipping address.
  3. Pack and Ship: Securely package the item in its original box. Clearly write the RMA number on the outside of the parcel. Ship the package back to us using a trackable courier service.

4. Shipping Costs for Returns

  • Change of Mind: If you are returning an item because you no longer want it, or because it does not fit your space aesthetic, you are responsible for paying all return shipping fees. Shipping costs are completely non-refundable.
  • Damaged or Incorrect Items: If the product arrives broken, physically defective, or if we shipped the wrong item, we will cover the return shipping costs by providing a pre-paid shipping label. However, the defective item must still be physically sent back to our facility before any refund or replacement is authorized. We will not issue a refund based solely on photographic evidence without a physical return.

We highly recommend using a trackable shipping service or purchasing shipping insurance for returns over €50.00. We cannot guarantee that we will receive your returned item, and we are not liable for packages lost in transit by the courier.

5. Inspection and Refund Processing

Once your returned package arrives at our warehouse, our quality assurance team will inspect the item to verify its condition.

  • Approval: If the item passes inspection and is confirmed to be unused and in its original packaging, we will approve your return. Your refund will be processed automatically, and a credit will be applied to your original method of payment (e.g., credit card, PayPal) within 7 to 10 business days.
  • Rejection: If the item is found to be used, damaged, missing original packaging, or sent back without an authorized RMA number, the return will be rejected. In such cases, no refund will be issued, and the item will be sent back to you at your own expense.

Please note that your banking institution or credit card company may require additional processing time to post the transaction to your account balance.

6. Exchanges

We only replace items if they are defective, damaged during transit, or if the wrong product was shipped. If you need to exchange an item for the exact same model, send an email to jkwmpl@opsis-designs.com to secure an RMA. Just like standard returns, the original item must be received and inspected at our warehouse before the exchange item is dispatched.

7. Contact Information

For any questions regarding our strict physical return requirements or to start a return application, please reach out to us through our formal business channels:

  • Company Name: OPSIS DESIGNS PTY LTD
  • Website: opsis-designs.com
  • Contact Email: jkwmpl@opsis-designs.com
  • Physical Address: 384 New South Head Road, Double Bay NSW 2028, Australia
  • Contact Telephone: +61 468 154 244